Privacy Policy

BéKa Studio is a creative design studio operated by Inês Santos, based in Lisbon, Portugal. We design and build custom websites, online stores and apps for small businesses, and offer ongoing support for the projects we deliver.

We collect information you provide directly to us, including:

• Your name and email address when you fill in our contact form
• Your name, email address and payment information when you pay for a project or ongoing support
• Any project details or files you share with us during the course of a project

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site. This information is collected via cookies and similar technologies.

We use your information to:

• Respond to your enquiries and deliver the services you have purchased
• Process payments securely
• Send you project updates and communications related to your order
• Improve our website and services
• Comply with our legal obligations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

We process your personal data on the following legal bases:

• Contract: to fulfil the services you have purchased or enquired about
• Legitimate interests: to improve our website and services and to communicate with you about your project
• Legal obligation: to comply with applicable laws and regulations

Your information is stored securely. We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Payment information is processed by our payment provider and is not stored on our servers.

Our website uses essential cookies to function correctly. We also keep simple visit statistics that use no cookies: the pages viewed, how long each stayed open, how far it was scrolled, the website or campaign link a visitor arrived from, the country the visit came from, the browser language and whether the device was a phone, tablet or computer. These records contain no IP address or name and are used only to improve the site. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. Refusing cookies may affect some functionality of the website.

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at hello@bekastudio.co. You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD) at www.cnpd.pt.

We use the following third-party services which may process your data:

• Stripe: our payment processor, used to securely handle payment, fraud prevention, invoices and refunds
• Supabase: secure hosting of our database, client accounts and project files
• Email providers: Microsoft Outlook for correspondence with you, and an email delivery service for booking and project notifications
• Analytics provider: to understand website usage

Each of these providers has their own privacy policy and we encourage you to review them.

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@bekastudio.co.